Returns & Exchanges

At PURA D’OR, we stand behind the purity and performance of our products; if you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. We strive to ensure every customer finds the perfect natural solution for their hair and skin care routine.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring that bottles are tightly sealed to prevent leakage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5-7 business days.